Shipping and Delivery Policy

1. A digital service only

Pipcue is operated by [COMPANY LEGAL NAME], [ADDRESS], tax ID [TAX ID] ("we", "us"). You can reach us at support@pipcue.com.

Pipcue is software delivered over the internet. Nothing is shipped, so there are no shipping charges, delivery addresses or courier times.

2. When access starts

Your free trial starts the moment you first open the dashboard or create a license set. A paid plan activates when our payment provider confirms the payment, which is usually within a few minutes of checkout. The Billing page shows your plan and renewal date as soon as it is active.

3. What you receive

Access to the dashboard, the EA download from the Setup page, your webhook URL and alert templates, the trade copier, hosted MT5, the journal and trading rules, within the account limit of your plan. An invoice for each payment is listed under Billing, and a renewal confirmation is emailed.

4. If your plan is not active

Payments occasionally take longer to confirm, especially through PayPal or a bank that holds the charge for review. If your plan does not show as active within 24 hours of payment, email support@pipcue.com with the payment ID and the email on your account. If we still cannot confirm the payment 48 hours after you contact us, we will tell you what we found and either activate the plan manually or confirm that no charge went through.

5. Contact

support@pipcue.com. Postal address: [COMPANY LEGAL NAME], [ADDRESS].