Cancellation and Refund Policy

1. Try before you pay

Pipcue is operated by [COMPANY LEGAL NAME], [ADDRESS], tax ID [TAX ID] ("we", "us"). You can reach us at support@pipcue.com.

Every new account gets 7 days of the Pair plan free, with every tool and no card required. The trial is there so you can connect your terminals, send test alerts and check that everything works with your broker before you spend anything.

2. Cancelling

Cancel at any time from the Billing page. No email, no call. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then and no further payment is taken.

Deleting your account is a separate step in Settings. An active subscription must be cancelled first.

3. Refunds

Payments are final. We do not refund unused time, partial months or years, forgotten renewals or change of mind. An upgrade mid-period is charged at the full price of the new plan and the old plan's remaining time is not credited.

We do refund a duplicate charge for the same period, and anything we are required to refund by the consumer law of your country. If you believe one of these applies, tell us within 30 days of the charge.

4. How to ask

Email support@pipcue.com from the address on your account with the payment ID from your invoice or receipt. We reply within a few business days. Approved refunds go back to the original payment method through the same provider; how long it takes to show depends on your bank or PayPal.

5. Chargebacks

Please contact us before raising a dispute with your card issuer or PayPal; most problems can be fixed faster by email. If a chargeback is opened for a charge that matches this policy we will respond with our records, and we may suspend the account until it is resolved.

6. Contact

support@pipcue.com. Postal address: [COMPANY LEGAL NAME], [ADDRESS].